Refund and Withdrawal Policy

Our worldwide 14-day promise

You may request a full refund of an eligible Novastorm subscription charge within 14 calendar days after that charge. Email [email protected] from your account email and identify the charge. No reason is required. This voluntary promise applies regardless of country, except where processing the transaction would itself be unlawful; any more favourable mandatory law continues to apply.

Process and exclusions

• Using the account email speeds up verification but is not a condition for a non-waivable statutory right.
• Refunds go to the original payment method unless law requires or you validly agree otherwise; your bank controls posting time after we issue it.
• Access for the refunded period may end when the refund is issued.
• Cancellation stops future renewals; it does not by itself request a refund or statutory withdrawal.
• Meta or other ad-network spend and charges paid directly to another provider are not Novastorm charges and are governed by that provider and applicable law.
• Fraud and abuse checks do not restrict mandatory consumer rights.

EEA consumer withdrawal notice

If you are an EEA consumer entering the subscription online, you normally have 14 days from conclusion of the contract to withdraw without giving a reason. Send an unambiguous statement before the deadline to [email protected] or the postal address below. You may use the model form, but it is not mandatory. We acknowledge an electronic request. Where statutory withdrawal rules apply, reimbursement is made without undue delay and no later than 14 days after receipt, using the original payment method unless you expressly agree otherwise and incur no fee.

Subscription access generally begins after successful payment. Our voluntary 14-day promise provides a full refund of the eligible subscription charge, so we do not rely on use of the Service to waive that voluntary promise. More favourable statutory rules remain unaffected.

Model withdrawal form

Copy and complete this form only if you wish to use it:

To: Uladzimir Pranevich, ul. Kabacki Dukt 14/56, 02-798 Warsaw, Poland; [email protected]

I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: [describe subscription].

Contract concluded on: [date]
Name of consumer(s): [name]
Address of consumer(s): [address]
Account email or charge reference (optional): [details]
Signature (only if submitted on paper): [signature]
Date: [date]

Complaints and mandatory rights

A complaint about a defective or non-conforming digital service is separate from cancellation, voluntary refunds and withdrawal. Email [email protected] or [email protected], describe the issue and requested remedy, and include an available purchase reference. This policy is a minimum: longer withdrawal periods, conformity remedies and other mandatory consumer protections remain available.